“Do you even look at what you’re doing?! Am I supposed to clean up everything after you? Pay for the jar and pick it all up yourself!” — the shop assistant snapped harshly at the poor old man who had accidentally dropped and broken a jar of pickles. But just a few minutes later, something happened that made her turn pale 😨😱
The old man entered the store quietly, almost unnoticed, as if he were afraid of taking up too much space.
He wore an old worn coat, and in his hand he tightly held a few small banknotes. For a long time he looked at the shelves, as if he wasn’t choosing products but deciding what his money would be enough for that day.
Finally, he took a simple loaf of bread and a jar of cheap pickles — at least something to put in the almost empty refrigerator.
As the old man slowly walked along the shelves, he accidentally knocked one of the jars with his elbow. It wobbled, slipped off the shelf, and shattered with a loud crash right at his feet. The brine and the cucumbers spread across the tiled floor.
The shop assistant immediately ran over and threw up her hands.
— What have you done?! Do you think I’m supposed to clean up after you? Pay for the jar and pick everything up yourself!
The old man lowered his head in embarrassment and, with a heavy sigh, knelt down. His fingers were visibly trembling as he carefully began to collect the shards of glass and the scattered cucumbers.
And suddenly a woman stopped beside him. She looked calmly at the old man and said gently:
— Please stand up.
😵😲Then she turned to the shop assistant, looked her straight in the eyes, and said just a few words.
And at that very moment, the shop assistant’s face turned pale.
Continuation in the first comment.👇👇
The woman helped the old man to his feet and carefully guided him a step aside so he wouldn’t cut himself on the broken glass. Then she calmly turned to the shop assistant. There was neither shouting nor anger in her gaze, yet that calmness somehow had a much stronger effect.
— Are you seriously speaking to an elderly person in that tone because of a jar that fell by accident? — she asked quietly.
The shop assistant was confused for a second but immediately tried to justify herself.
— And what am I supposed to do? He broke the merchandise! Let him pay and clean it up!
The woman slowly took a small service ID card out of her bag and showed it.
— My name is Anna Sergeyevna. I’m an employee of the trade supervision department. And according to the customer service rules, what you are doing right now is a serious violation.
At first, the shop assistant didn’t understand the meaning of those words. But when her eyes fell on the ID, her face suddenly turned pale.
— A customer is not required to clean up broken goods, — the woman continued calmly. — Especially if it is an elderly person. And certainly no one has the right to humiliate a customer in front of the entire store.
People around them had already begun to turn and watch.
— A report will be filed today, — she added. — And the store management will receive an official statement. Such treatment of customers carries responsibility.
The shop assistant stood there silently, not knowing where to look, while the old man still held his only loaf of bread in his hands in confusion.
